1. Introduction

Welcome to Primary Care Training Service Limited (“we”, “us”, or “our”) Privacy Policy. We are committed to protecting the privacy of our website users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, pctservices.co.uk (the “Website”).

2. Information We Collect

2.1. Personal Information: When you make a booking or create an account on the Website, we may collect personal information such as your name, email address, phone number, and billing information. No payment information, such as card details, is ever stored on our servers. Any payments are handled with the highest enterprise compliance through Stripe Payments.

2.2. Usage Information: We collect anonymized data about your use of the Website, such as your IP address and pages visited. This information is not linked to your personal data and is used solely for aggregate analysis to enhance our Website and services.

2.3. Cookies and Analytics: We do not utilize cookies or similar tracking technologies on our Website. Our analytics are fully self-hosted and do not gather any personal data.

3. How We Use Your Information

3.1. We use your personal information to:

• Process your bookings and provide training services.
• Communicate with you about your bookings and account. This includes sending booking confirmations, payment links, payment receipts, booking updates, and login authentication emails.
• Send you marketing communications if you have opted in (you can opt out at any time).

4. How We Share Your Information

4.1. We never share your personal information with third parties for marketing or any other purposes.

4.2. We may disclose your information only to third-party service providers who assist us in operating the Website and providing our services (e.g., payment processors), but only to the extent necessary and with strict confidentiality agreements in place.

5. Security

5.1. We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data is stored on secure servers located in the UK.

6. Your Choices

6.1. You can access, update, or delete your personal information by logging into your account or contacting us directly at [email protected]

6.2. You can opt out of receiving marketing communications from us by following the instructions in our emails or contacting us.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

The Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on the Website with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected]