Terms & Conditions

Thank you for booking with Primary Care Training Services.

If you have any queries about the below, please email us at admin@primarycaretrainingservices.co.uk or call us on 07958 915146 / 07540 405681.

By proceeding with this booking you are committing to a place on your chosen course.

These terms also govern your use of our website (pctservices.co.uk). By using our website or booking a course, you agree to these terms.

1Course Booking Payments

Payment can be made online via Stripe when making a booking. Alternatively, payment must be received at the latest 15 days in advance of the course.

Bookings will be reserved, not confirmed, until payment has been received.

Primary Care Training Services reserves the right to cancel all reserved bookings held by individuals if payment has not been received at least 15 days prior to the course start date.

2Company Payments

To be paid within the payment terms of any agreement. If a prior agreement hasn’t been arranged, the default payment terms will be 30 days.

Payment can be made by BACS. Our bank details are shown on your invoice, or can be requested from admin@primarycaretrainingservices.co.uk. Please make sure you quote the delegate’s name or invoice number as the payment reference.

3Course Start Date

The start date is the date of the first training day.

4Transfer and Cancellation Fees

Up to the start day:

• More than 14 days’ notice – Transfer Fee 0% – Cancellation Fee 0%
• 7–14 days’ notice – Transfer Fee 0% – Cancellation Fee 50%
• Less than 7 days’ notice – Transfer Fee 25% – Cancellation Fee 100%
• No notice given – Transfer Fee 100% – Cancellation Fee 100%

In relation to transfers, the customer agrees that if a replacement booking date is not confirmed within 7 days then the applicable cancellation fee shall become payable.

5Open Course Transfers

We aim to be as flexible as we can to customers. Transfers on public courses at the Primary Care Training Services Training Hub are restricted to two date changes. If the customer doesn’t attend the third course, we will cancel the booking and no refund will be given (unless there are exceptional circumstances).

6Substitute Delegates

A place on a course can be used by a substitute attendee at no extra charge up to the course start date. Please email us at admin@primarycaretrainingservices.co.uk with details of the original attendee and the nominated substitute’s name, job title, organisation, email address and telephone number.

7Course Attendance

Only under exceptional circumstances may an attendee join part way through a course, and acceptance is at the discretion of Primary Care Training Services in accordance with our Awarding Organisations’ stated policies. In the event of an attendee leaving the course for any reason, no substitute or replacement attendee can join in their place. It may be possible for the attendee to be transferred to a later course. In these cases, no refund or partial refund of course fees will be given.

Primary Care Training Services reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of any costs will be made.

Certificates are issued to attendees who complete the course and meet any required assessment or attendance criteria. You are responsible for arriving on time and attending the full course. Some accredited courses require full attendance for certification.

8Course Dates, Venues and Postponements

Primary Care Training Services reserves the right to alter course dates, venues and location where necessary without liability.

We will endeavour to give customers as much advance notice as possible of any such change via the contact details provided at the time of booking. If the course isn’t suitable at the revised location or date, we will credit 100% of the course fees against a future course or, if requested, offer a full refund.

In the event of cancellation, where an alternative cannot be provided in respect of a specific course, a full refund will be offered.

We cannot offer refunds for cancellations due to circumstances outside our control, including adverse weather conditions, transportation issues, major incidents, pandemics or industrial action.

We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.

As a course may be cancelled up to 2 weeks prior to its start date, we recommend that attendees do not book travel arrangements before this time. Any travel or other costs incurred are entirely the attendee’s responsibility.

Primary Care Training Services does not accept any liability for reimbursement of any costs incurred by attendees booked more than 2 weeks before a course start date.

9Course Objectives and Learning Outcomes

In order to deliver our courses in line with best practice, Primary Care Training Services reserves the right to alter its course content and/or trainer at any time.

10Course Material & Content

Primary Care Training Services only provides approved Awarding Organisation material and presentations in accordance with current best practice. Primary Care Training Services has full professional indemnity insurance cover for all its employees, trainers or consultants. However, we cannot accept responsibility for the actions of delegates, or other people’s interpretation of course material and content in their application of theoretical knowledge and skills learnt. Further, we cannot accept responsibility for any loss incurred as a result of relying on course material and content.

11Reasonable Adjustments

We are responsive to your requirements, so if you have any special accessibility requirements please contact us prior to the course date so that we can make reasonable adjustments to enable you to fully participate on the course.

Refreshments and Dietary Requirements

Unless otherwise stated, all scheduled training courses at our Training Hub in Northwich include hot and cold refreshments and snacks, with free parking nearby.

All attendees must notify our admin team by email at admin@primarycaretrainingservices.co.uk of any special dietary requirements. We cater for vegetarian, vegan, medically recommended and religious restrictive diets.

Whilst we endeavour to cater for a range of dietary requirements, we are committed to ensuring the safety of our delegates at all times. Although we cannot guarantee that our food does not contain traces of nuts, peanuts or seeds, we take a proactive approach for anyone with an allergy to them: we do not provide nuts, peanuts or seeds within our Training Hub, and all refreshments and snacks are clearly labelled so that individuals can make an informed decision about the product contents.

If you have any questions or concerns, please contact us as soon as possible so that we can cater for your individual dietary needs.

12Personal Belongings and Valuables

Primary Care Training Services does not accept responsibility for attendees’ personal belongings or valuables. These remain the responsibility of individual attendees.

13Group and Bespoke Bookings

Group and on-site or bespoke training can be arranged by contacting us directly. Specific terms, pricing and cancellation arrangements for group bookings will be agreed with you in advance.

14Your Account

If you create an account, you are responsible for keeping your login secure and for activity that takes place under your account. We use one-time email codes rather than passwords to help keep your account secure.

15Intellectual Property

All course materials and content on this website are owned by or licensed to Primary Care Training Services and are protected by intellectual property laws. You may not copy, reproduce or redistribute them without our written permission.

16Privacy and Data

We process personal data in accordance with our Privacy Policy and Data Protection Policy. Our website analytics are fully anonymous and require no consent; the only optional consent we ask for is to load Google Tag Manager for advertising and marketing.

17Our Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under law. Subject to that, our total liability to you in connection with a booking is limited to the amount you paid for the course, and we are not liable for indirect or consequential losses.

18Website Use

You agree to use our website lawfully and not to misuse it, attempt to gain unauthorised access, or disrupt its operation. We may update or withdraw parts of the website at any time.

19Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

20Changes to These Terms

We may update these terms from time to time. The version in force is the one published on this page, and the date at the top shows when it was last updated.

21Contacting Primary Care Training Services

We are open between 09:00 and 17:00 on weekdays. Please email us at admin@primarycaretrainingservices.co.uk or call us on 07958 915146 / 07540 405681. Out of hours, please send us an email or leave us a voice message and we will get back to you within the next business day.

Primary Care Training Services, First Floor, 2 Queen Street, Northwich, Cheshire, CW9 5JL.