Liverpool's healthcare system is vast and varied. Between the city's major hospitals, NHS Mersey Care's community and mental health services, the regional reach of Wirral University Teaching Hospital NHS, hundreds of GP practices and dental surgeries, care homes across every neighbourhood, and a growing private and allied health sector, there are thousands of clinical and regulated professionals working across the region. For all of them, two things matter more than almost anything else beyond clinical skills: being open when things go wrong, and having the structured reflection and supervision that supports safe practice.
We are PCT Services, and we deliver CPD certified training for healthcare professionals across Liverpool and Merseyside. We work in partnership with Liverpool City Council, and we are a trusted training provider for teams at Wirral University Teaching Hospital NHS and NHS Mersey Care. Two of the courses we are asked about most often by Liverpool practice managers and clinical leads are Duty of Candour and Clinical Supervision.
Duty of Candour
The statutory Duty of Candour came into force to make sure healthcare providers are open and transparent with patients and families when something has gone wrong and caused harm. It is not just best practice, it is a legal and regulatory requirement enforced by the CQC, and it is one of the things they look at during inspections.
Our Duty of Candour course is a half day session, CPD certified, with a three year certificate and group sizes of up to 30. It is suitable for a wide range of healthcare professionals, clinical staff, care home managers, and anyone with responsibility for patient safety incidents.
It covers what the duty actually requires, the threshold for when it applies, how to have the conversation with patients and families, how to document it properly, and how to handle the organisational process that follows. We use realistic case studies drawn from genuine healthcare scenarios so that people leave with practical confidence, not just a theoretical understanding.
For Liverpool organisations, this is particularly relevant for GP practices, dental practices, care homes, community healthcare teams working with NHS Mersey Care, and any private clinics providing regulated services. It is a standard expectation at CQC inspection, and getting your team trained up is one of the easier ways to demonstrate active commitment to the standard.
Duty of Candour
CPD accredited training covering the statutory and professional duty of candour in health and social care settings. This course is coming soon. Register your interest to be notified when dates are available.
Clinical Supervision
Clinical Supervision is different. It is not about incidents, it is about the ongoing structured reflection that supports safe, high quality practice. Done well, it reduces burnout, improves clinical decision making, surfaces concerns early, and keeps professionals connected to why they do the work.
Our Clinical Supervision course is a two day CPD certified programme with a three year certificate and a maximum group size of 20. It is designed for multidisciplinary professionals, allied health professionals, nurses, therapists, counsellors, and anyone moving into a supervisory role or wanting to strengthen their practice.
The course covers the theoretical models of supervision, practical tools for structured sessions, how to create psychological safety in supervisory relationships, how to manage the boundary between supervision and management, and how to support colleagues dealing with emotionally demanding work.
It is a course we deliver frequently for healthcare teams at Wirral University Teaching Hospital NHS and NHS Mersey Care, where reflective practice is embedded into how teams work. The demand from private practices and allied health professionals in Liverpool, including physiotherapists, psychotherapists, and counsellors working independently, has grown significantly.
Clinical Supervision
This two day Clinical Supervision programme provides multidisciplinary professionals with the skills and knowledge to deliver clinical supervision effectively within the workplace. It is tailored to meet the regulatory requirements of NHS organisations and designed to incorporate individual Trusts local Clinical Supervision arrangements.
Who in Liverpool needs this?
Duty of Candour
Every registered healthcare provider in Liverpool has a statutory obligation under this duty. Practically, that means GP practices across the city, from the large group practices in Everton and Kensington to the smaller ones in Woolton and Allerton, need their clinical and management teams trained.
Dental practices, care homes and nursing homes, community health providers, and any private clinic delivering regulated activities in Liverpool all fall under the same framework. CQC inspections routinely assess how well the duty is understood and applied, and having recent training on record is one of the easier pieces of evidence to provide.
Clinical Supervision
Clinical Supervision is the norm for nursing, midwifery, and allied health professions, and is increasingly expected in mental health, counselling, and therapy roles. If you are a clinical lead, a senior practitioner, or a multi-professional team manager in Liverpool, you probably need supervisors trained to a good standard.
Private practitioners benefit particularly. Physiotherapists with their own clinics in Aigburth or Crosby, counsellors and psychotherapists in the Georgian Quarter, dieticians and other allied health professionals across the city, all need structured supervision for CPD, professional body requirements, and safe practice.
Why our training works for regulated environments
Our instructors are healthcare professionals. They have worked in the environments they train for, and they understand how regulation, clinical practice, and real team dynamics fit together. When we deliver Duty of Candour training, we are not reading from a slide deck, we are using scenarios close to what your team actually faces.
We are CPD Certification Service accredited, aligned with Resuscitation Council UK guidance on relevant overlapping content, and our courses are recognised widely across the NHS. Teams at NHS Mersey Care and Wirral University Teaching Hospital NHS train with us because the quality is appropriate for regulated environments, and Liverpool City Council recognises us as a trusted provider for public sector teams.
On site at your Liverpool setting or at our Northwich centre
Both courses work well as on site delivery for Liverpool teams. For a Clinical Supervision cohort of 10 to 20 people, or a Duty of Candour session for a whole practice or care home team, on site is usually the most practical option. We bring everything and fit around your rota.
For individuals or very small groups, our scheduled courses at First Floor, 2 Queen Street in Northwich are a good option. It is about a 45 minute drive from Liverpool city centre, straight down the M56, with live dates available to book directly.
Book your Liverpool healthcare professional training
Check the live dates on our Clinical Supervision page and our Duty of Candour page and book directly, or call us on 07958 915146 to discuss a bespoke on site programme for your Liverpool team.
These are the courses that sit behind everything else. Safe, reflective, honest practice is what keeps healthcare working, and training is how you build and maintain it.
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