Mental health at work has moved from being something employers talked about in posters on the staff room wall to something they actively invest in. That shift is overdue, and Liverpool employers have been among those leading it. Between the city's strong public sector, creative industries, healthcare and university estate, hospitality scene, and the huge number of small independent businesses that make up the Liverpool economy, the pressures people face at work are real and varied.
We are PCT Services, and we deliver Qualsafe Awards accredited mental health training to workplaces across Liverpool and Merseyside. We work closely with NHS Mersey Care, the specialist NHS trust for mental health and community services in the region, and we also deliver training in partnership with Liverpool City Council and Wirral University Teaching Hospital NHS. That means our content is informed by people who work in mental health clinically every day, not just a generic off the shelf syllabus.
The two courses we run
We offer two mental health courses, and which one is right depends on what you are trying to achieve.
Understanding Mental Health in the Workplace
This is our one day awareness level course, priced at £95 + VAT per person, Qualsafe Awards accredited, with a three year certificate. Maximum group size is 16.
It is designed for everyone. Team leaders, line managers, HR professionals, and any employee who wants a practical foundation in mental health awareness. It covers what mental ill health actually is, common conditions like anxiety, depression, stress, and burnout, how to recognise the signs in colleagues or team members, how to have a supportive conversation, and how to signpost people to the right help.
For a lot of Liverpool workplaces, this is the right starting point. If you run a 20 person salon group, a hospitality business with three pubs across the city, a care home, a law firm, or a creative agency in the Baltic Triangle, rolling this course out to your managers makes an immediate difference.
Understanding Mental Health in the Workplace
1 in 4 people in the UK are likely to experience mental health issues each year. By developing an understanding of common mental health issues, employees can become mental health advocates and encourage positive conversations about mental health in the workplace.
Mental Health First Aid in the Workplace
This is our two day course, £220 + VAT per person, Qualsafe accredited, three year certificate, group size up to 16.
It is designed for designated Mental Health First Aiders, wellbeing champions, HR professionals, and managers with pastoral responsibilities. It goes deeper, covers more conditions, and teaches a structured framework for approaching someone who is struggling, having a conversation with them, assessing for risk including suicide risk, and supporting them to access professional help.
This is the course for larger Liverpool employers who want a formal Mental Health First Aider network across the organisation. It is also the right choice for HR leads and senior managers in any sector.
Mental Health First Aid in the Workplace
Supporting work colleagues who are experiencing poor mental health has become a priority for many employers. By developing a greater understanding of common mental health issues, as well as how best to support and guide someone experiencing poor mental health, Mental Health First Aiders play a vital role in reducing the stigma associated with mental health in the UK.
Northwich Training Centre, Northwich
Fully booked · 3 dates available
Why mental health training matters more in some Liverpool sectors
Certain types of workplace have particular pressures. Healthcare and social care teams, including staff at NHS Mersey Care, Wirral University Teaching Hospital NHS, care homes, and community nursing teams, deal with high intensity work and exposure to difficult situations every day. Training in mental health gives them the framework to look after each other and spot when a colleague is struggling.
Hospitality workers across Liverpool, from the Baltic bars to the Hope Street restaurants and the Albert Dock, often work antisocial hours with high customer contact, which can take a toll over time. Training managers to recognise the signs early is one of the most effective interventions a hospitality business can make.
Customer facing retail, salons, and beauty businesses see staff dealing with the public all day, often taking emotional weight from clients who share personal things during appointments. A trained team knows how to handle that without burning out.
Public sector teams, including those working in partnership with Liverpool City Council, often carry a lot of responsibility in emotionally demanding roles, from housing to children's services. Training reduces the risk of burnout and builds genuine peer support.
Small businesses, from garages and independent shops to cafés and local offices, are often where people feel most exposed when they struggle, because there is no HR department and fewer formal channels. In a small team, a trained owner or manager can be the difference between someone staying in work and falling out of it.
What the training actually does
It changes the culture. Once people have language for mental health, once they have practiced the conversations, they use those skills. Colleagues open up earlier, managers intervene sooner, and people get the support they need before problems escalate to sickness absence or resignations.
It also gives you a clear framework. A lot of managers are willing to have supportive conversations but do not feel equipped. They worry about saying the wrong thing. The training gives them a structure, the confidence to use it, and the knowledge of what to do if they hear something concerning.
And practically, it protects your business. Mental ill health is one of the leading causes of long term absence in the UK. Investing in prevention and early support makes financial sense as well as being the right thing to do.
On site in Liverpool or at our Northwich centre
We deliver both courses on site at Liverpool workplaces. For a Mental Health First Aid course with a cohort of 10 to 16 people, on site is almost always the right option. We bring everything we need, and teams get to train together, which has its own value.
For individuals or smaller groups, our scheduled courses at First Floor, 2 Queen Street in Northwich are a good alternative. It is about 45 minutes from Liverpool, straightforward down the M56, and our live dates are available to book directly.
Book your Liverpool mental health training
Check the live dates on our Understanding Mental Health in the Workplace page or our Mental Health First Aid in the Workplace page and book directly. For on site quotes and tailored programmes for a Liverpool employer, call us on 07958 915146.
Mental health training is one of those investments where you only really see the return through quiet moments. A conversation in the office that went well. A member of staff who stayed. A culture where people look out for each other. All of that starts with training.
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